How Everyday Customer Interactions Can Create Unexpected Liability for Local Businesses
Step into any brick-and-mortar shop on a rainy Tuesday morning. Customers are shaking out wet umbrellas, chatting amiably with the cashier, absentmindedly pacing past display cases while staring at their phones, squeezing past one another, queuing. It feels completely safe through familiarity and mundanity. Most early-stage entrepreneurs stay up late worrying about catastrophic, headline-grabbing
Contributor · 3 Jul 2026